Previous incidents

Resolved: 1:24 pm EDT: Our Engineering Team has deployed the fix to the template issue. Please refresh your browser should you see contiued issues.
We apologize again for any inconvenience caused.

Update: 11:32 am EDT: Our Engineering Team has a solution ready and is preparing to deploy the fix.

Thank you for your continued patience.

Update 10:40am EDT: Our Engineering Team has identified the root cause and is working on fixing the issue. In the meantime, we do have a workaround - plea...

We have resolved the issue and all services are now functional.

Update: July 15, 2025, 16:35 EDT
Thank you for your patience.
Our engineering team has identified and resolved the issue.
Please restart Outlook to apply the fix. If you encounter any further issues or need any additional support, we're here to help.
Again, we apologize for any inconvenience caused

Update: Jul 11, 2025, 15:57 EDT:
We have identified that the login issue affecting the ContactMonkey Add-in is specific to Outlook version 1.2025.702.500.
Our engineering team has confirmed the r...

Please be advised that we are seeing issues with the ContactMonkey add-in not loading in Desktop and OWA. Our Engineers are preparing a fix and should be deployed shortly.
Apologies for the inconvenience caused.

Update: Our Engineers are deploying the fix, we expect this to be completed within the next hour.

Update: Our Engineers have completed the deployment, the ContactMonkey add-in now loading in Desktop and OWA.

Thank you for your patience, and apologies again for any inconvenience ca...