Previous incidents

Update: July 15, 2025, 16:35 EDT
Thank you for your patience.
Our engineering team has identified and resolved the issue.
Please restart Outlook to apply the fix. If you encounter any further issues or need any additional support, we're here to help.
Again, we apologize for any inconvenience caused

Update: Jul 11, 2025, 15:57 EDT:
We have identified that the login issue affecting the ContactMonkey Add-in is specific to Outlook version 1.2025.702.500.
Our engineering team has confirmed the r...

Please be advised that we are seeing issues with the ContactMonkey add-in not loading in Desktop and OWA. Our Engineers are preparing a fix and should be deployed shortly.
Apologies for the inconvenience caused.

Update: Our Engineers are deploying the fix, we expect this to be completed within the next hour.

Update: Our Engineers have completed the deployment, the ContactMonkey add-in now loading in Desktop and OWA.

Thank you for your patience, and apologies again for any inconvenience ca...

June 18th, 2025 9:18pm ET Update:
We have implemented a fix to the Link issue and it has been deployed to production. The impact of the issue was limited to Buttons in emails rendered within Outlook 2016 and Outlook 2019 on Windows desktop resulting in the wrong links being assigned to each button. Please note that emails scheduled prior to June 16th and not yet sent should be Canceled and rescheduled in order to reset the links. Please reach out to our support team who can help you with this...

10:59 am ET - Our Engineers have resolved the issues in both US and CA regions. Apologoes for any inconvenience caused.

10:04 am ETOur Engineers have identified the issue and are working on deploying a resolution. It currently impacts customers who have either Graph or EWS utility accounts set up that have expired, and that have not sent a campaign in over 90 days. When navigating to any of the app.contactmonkey.com / .ca pages, you may encounter error: "Something went wrong"