Previous incidents

June 18th, 2025 9:18pm ET Update:
We have implemented a fix to the Link issue and it has been deployed to production. The impact of the issue was limited to Buttons in emails rendered within Outlook 2016 and Outlook 2019 on Windows desktop resulting in the wrong links being assigned to each button. Please note that emails scheduled prior to June 16th and not yet sent should be Canceled and rescheduled in order to reset the links. Please reach out to our support team who can help you with this...

10:59 am ET - Our Engineers have resolved the issues in both US and CA regions. Apologoes for any inconvenience caused.

10:04 am ETOur Engineers have identified the issue and are working on deploying a resolution. It currently impacts customers who have either Graph or EWS utility accounts set up that have expired, and that have not sent a campaign in over 90 days. When navigating to any of the app.contactmonkey.com / .ca pages, you may encounter error: "Something went wrong"