Current Status: Resolved
We are pleased to confirm that the issues affecting our Email Builder have been resolved.

Please re-enable Email Collaboration if it was disabled, and please refresh your browser.
Instructions for Email Collaboration can be found here: https://help.contactmonkey.com/hc/en-us/articles/360059437492-Using-the-Real-Time-Email-Collaboration-Feature#how-to-enable-or-disable-email-collaboration-admin-only

Thank you for your patience, and apologies again for any inconvenience caused.

Current Status: Resolved

Following successful deployment and a period of close monitoring, we have confirmed The All Clear for the O365 Add-in issue in the US region. The loading issues have been fully resolved, and service has returned to normal levels. Thanks again for your patience, and apologies again for the inconvenience caused.

We are pleased to confirm that the issue affecting synced Contact Lists has been fully resolved.

Our engineering team has completed the global audit and backfill process for all affected organizations, including the final group in the US region. All contact counts are now displaying accurately.

We sincerely appreciate your patience and cooperation while we worked to resolve this.
If you notice any lingering discrepancies with your specific lists, please reach out to our Support team for immediate assistance.