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\nPlease be advised that on May 6th, 2025 from 2:00 am to 4:00 am EDT, due to scheduled maintenance, our Support Ticketing System  and our Help Centre  may experience 30 seconds or less delay when accessing these resources.  \nPlease reach out to support@contactmonkey.com with any assistance requests, questions or concerns. \nThank you.\n","published_at":"2025-05-02T19:00:04.000Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[]}},{"id":"549778","type":"status_report","attributes":{"title":"Customer Support  - Live Chat \u0026 Help Center availability: May 2nd 3pm EDT to 6:00pm EDT","report_type":"maintenance","starts_at":"2025-05-02T19:00:04.000Z","ends_at":"2025-05-02T22:00:04.000Z","affected_resources":[],"aggregate_state":"maintenance"},"relationships":{"status_updates":{"data":[{"id":"3556199","type":"status_update"}]}}},{"id":"3766431","type":"status_update","attributes":{"message":"Status Update: On Thursday, June 5th, 2025, the Content Calendar feature will be temporarily unavailable for approximately 15 minutes at some point between 9:00 AM and 12:00 PM EDT.\nAll other app features will remain fully operational during this time.\nThank you for your patience and understanding.","published_at":"2025-06-05T13:00:30.000Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[]}},{"id":"597036","type":"status_report","attributes":{"title":"Content Calendar Unavailability","report_type":"maintenance","starts_at":"2025-06-05T13:00:30.000Z","ends_at":"2025-06-05T16:00:00.000Z","affected_resources":[],"aggregate_state":"maintenance"},"relationships":{"status_updates":{"data":[{"id":"3766431","type":"status_update"}]}}},{"id":"3781837","type":"status_update","attributes":{"message":"Please be advised that the EU App will be down on Tuesday, June 17 from 3:30 AM to 5:30 AM Central European Time. All other servers will remain fully operational during this time.\nThank you for your patience and understanding.","published_at":"2025-06-17T01:30:03.000Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[]}},{"id":"599692","type":"status_report","attributes":{"title":"EU Server Maintenance: Tuesday - June 17 - 3:30 AM to 5:30 AM CET","report_type":"maintenance","starts_at":"2025-06-17T01:30:03.000Z","ends_at":"2025-06-17T03:30:03.000Z","affected_resources":[],"aggregate_state":"maintenance"},"relationships":{"status_updates":{"data":[{"id":"3781837","type":"status_update"}]}}},{"id":"3805381","type":"status_update","attributes":{"message":"10:59 am ET - Our Engineers have resolved the issues in both US and CA regions. Apologoes for any inconvenience caused.\n\n10:04 am ETOur Engineers have identified the issue and are working on deploying a resolution. It currently impacts customers who have either Graph or EWS utility accounts set up that have expired, and that have not sent a campaign in over 90 days. When navigating to any of the app.contactmonkey.com / .ca pages, you may encounter error: \"Something went wrong\"","published_at":"2025-06-16T14:04:00.000Z","published_at_timezone":"America/Toronto","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"366401","status":"resolved"}]}},{"id":"603938","type":"status_report","attributes":{"title":"Issue with US and CA Regions - Error messaging when in App","report_type":"manual","starts_at":"2025-06-16T14:04:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"366401","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"3805381","type":"status_update"}]}}},{"id":"3813816","type":"status_update","attributes":{"message":"June 18th, 2025 9:18pm ET Update:\nWe have implemented a fix to the Link issue and it has been deployed to production. The impact of the issue was limited to Buttons in emails rendered within Outlook 2016 and Outlook 2019 on Windows desktop resulting in the wrong links being assigned to each button. Please note that emails scheduled prior to June 16th and not yet sent should be Canceled and rescheduled in order to reset the links. Please reach out to our support team who can help you with this process.\n\n\nJune 18th, 2025 4:25pm ET Update:\nThank you for your continued patience as we work to resolve the issue affecting link positions in recent emails.\nOur Engineering team has identified the root cause of the problem. While we don’t have an exact timeline for a fix just yet, resolving this remains our top priority.\nWe will share another update as soon as more information becomes available or when a fix has been implemented.\nWe sincerely apologize for the disruption and appreciate your understanding.\n\n\nJune 18th 2025 12:41pm ET Update: \nWe are continuing our investigation.\nWe do have a workaround you can find here:\nhttps://help.contactmonkey.com/hc/en-us/articles/37461159924365-Known-Issue-Links-Shifting-in-Outlook-Classic-on-Desktop-for-Windows \n\n06/16/2025 05:12 pm\nWe have identified an issue impacting the desktop view of emails containing multiple links. If your email contains multiple links, please send a tracked email to yourself to confirm the order of the links has not been shifted before sending the email to the intended recipients.  Please note that mobile is working as intended.  Our Engineering Team is actively working on a resolution.","published_at":"2025-06-19T01:18:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"366401","status":"resolved"}]}},{"id":"3806450","type":"status_update","attributes":{"message":"June 18th, 2025 4:25pm ET Update:\nThank you for your continued patience as we work to resolve the issue affecting link positions in recent emails.\nOur Engineering team has identified the root cause of the problem. While we don’t have an exact timeline for a fix just yet, resolving this remains our top priority.\nWe will share another update as soon as more information becomes available or when a fix has been implemented.\nWe sincerely apologize for the disruption and appreciate your understanding.\n\n\nJune 18th 2025 12:41pm ET Update: \nWe are continuing our investigation.\nWe do have a workaround you can find here:\nhttps://help.contactmonkey.com/hc/en-us/articles/37461159924365-Known-Issue-Links-Shifting-in-Outlook-Classic-on-Desktop-for-Windows \n\n06/16/2025 05:12 pm\nWe have identified an issue impacting the desktop view of emails containing multiple links. If your email contains multiple links, please send a tracked email to yourself to confirm the order of the links has not been shifted before sending the email to the intended recipients.  Please note that mobile is working as intended.  Our Engineering Team is actively working on a resolution.","published_at":"2025-06-16T21:12:00.000Z","published_at_timezone":"America/Toronto","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"366401","status":"degraded"}]}},{"id":"604120","type":"status_report","attributes":{"title":"Links issue with Desktop App","report_type":"manual","starts_at":"2025-06-16T21:12:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"366401","status":"resolved"}],"aggregate_state":"degraded"},"relationships":{"status_updates":{"data":[{"id":"3813816","type":"status_update"},{"id":"3806450","type":"status_update"}]}}},{"id":"3888002","type":"status_update","attributes":{"message":"Please be advised that we are seeing issues with the ContactMonkey add-in not loading in Desktop and OWA.  Our Engineers are preparing a fix and should be deployed shortly.\nApologies for the inconvenience caused.\n\nUpdate: Our Engineers are deploying the fix, we expect this to be completed within the next hour.\n\nUpdate: Our Engineers have completed the deployment, the ContactMonkey add-in now loading in Desktop and OWA.\n\nThank you for your patience, and apologies again for any inconvenience caused.","published_at":"2025-07-10T15:04:00.000Z","published_at_timezone":"America/Toronto","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"366401","status":"resolved"}]}},{"id":"617455","type":"status_report","attributes":{"title":"ContactMonkey add-in not loading in Desktop and OWA","report_type":"manual","starts_at":"2025-07-10T15:04:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"366401","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"3888002","type":"status_update"}]}}},{"id":"3891772","type":"status_update","attributes":{"message":"Update: July 15, 2025, 16:35 EDT\nThank you for your patience.\nOur engineering team has identified and resolved the issue.\nPlease restart Outlook to apply the fix. If you encounter any further issues or need any additional support, we're here to help.\nAgain, we apologize for any inconvenience caused\n\nUpdate: Jul 11, 2025, 15:57 EDT:\nWe have identified that the login issue affecting the ContactMonkey Add-in is specific to Outlook version 1.2025.702.500. \nOur engineering team has confirmed the root cause lies within this version, and the issue has been escalated to Microsoft for resolution.\nIn the meantime, if you're unable to log in to the Add-in, we recommend using Outlook Web Access (OWA) as a temporary workaround:\n https://outlook.office365.com/mail/\nYou can find additional details and ongoing updates here:\nhttps://help.contactmonkey.com/hc/en-us/articles/37998143735053-Known-Issue-Log-in-with-[…]n-with-SSO-Connection-Error-in-New-Outlook-Desktop-Add-in\nWe’ll continue to monitor the situation and provide updates as they become available.\nThank you for your patience.\n\nUpdate: Jul 11 2025, 2:34pm EDT:\nOur Engineers continue to investigate.\n\nIf you are currently logged in to the Add-in, please refrain from logging out until the issue is resolved - you may continue using its features as intended\nIf you cannot log in to the Add-in, please switch to OWA (https://outlook.office365.com/mail/)  until the issue is resolved.\n\nDetails can be found here:\nhttps://help.contactmonkey.com/hc/en-us/articles/37998143735053-Known-Issue-Log-in-with-Microsoft-and-Log-in-with-SSO-Connection-Error-in-New-Outlook-Desktop-Add-in \n\nUpdate: Jul 11 2025, 1:37pm EDT:\nOur team has investigated reports of degraded performance and determined that the root cause is related to a known Microsoft issue impacting Outlook functionality.\n\nWe will continue to provide updates as more information becomes available.\nThank you for your patience and understanding.\n\nJUly 11 2025, 1:23pm EDT:\nPlease be advised that we are seeing issues with the Microsoft Login/Connection Error with New Outlook Add-in.\nError: login.microsoftonline.com refused to connect.  \nTo note - our Add-In for OWA \u0026 Classic Outlook are working correctly.  \n\nWe've escalated the issue to our Engineering Team and we are investigating.|\n\nApologies for any inconvenience caused.","published_at":"2025-07-15T20:36:00.000Z","published_at_timezone":"America/Toronto","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"366401","status":"resolved"}]}},{"id":"618095","type":"status_report","attributes":{"title":"O365 Web Add-in Login Issues on New Outlook for Windows","report_type":"manual","starts_at":"2025-07-15T20:36:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"366401","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"3891772","type":"status_update"}]}}}]}