Incidents reported on status page for ContactMonkey https://status.contactmonkey.com/ https://d1lppblt9t2x15.cloudfront.net/logos/13f13da952d11b666152bc5661463aeb.png https://status.contactmonkey.com/ en https://status.contactmonkey.com/incident/618095 Tue, 15 Jul 2025 20:36:00 -0000 https://status.contactmonkey.com/incident/618095#98efbfc4bdab12f4403255bd37f0b114c4ddad36ab4664056600162653b86209 Update: July 15, 2025, 16:35 EDT Thank you for your patience. Our engineering team has identified and resolved the issue. Please restart Outlook to apply the fix. If you encounter any further issues or need any additional support, we're here to help. Again, we apologize for any inconvenience caused Update: Jul 11, 2025, 15:57 EDT: We have identified that the login issue affecting the ContactMonkey Add-in is specific to Outlook version 1.2025.702.500. Our engineering team has confirmed the root cause lies within this version, and the issue has been escalated to Microsoft for resolution. In the meantime, if you're unable to log in to the Add-in, we recommend using Outlook Web Access (OWA) as a temporary workaround: https://outlook.office365.com/mail/ You can find additional details and ongoing updates here: https://help.contactmonkey.com/hc/en-us/articles/37998143735053-Known-Issue-Log-in-with-[…]n-with-SSO-Connection-Error-in-New-Outlook-Desktop-Add-in We’ll continue to monitor the situation and provide updates as they become available. Thank you for your patience. Update: Jul 11 2025, 2:34pm EDT: Our Engineers continue to investigate. If you are currently logged in to the Add-in, please refrain from logging out until the issue is resolved - you may continue using its features as intended If you cannot log in to the Add-in, please switch to OWA (https://outlook.office365.com/mail/) until the issue is resolved. Details can be found here: https://help.contactmonkey.com/hc/en-us/articles/37998143735053-Known-Issue-Log-in-with-Microsoft-and-Log-in-with-SSO-Connection-Error-in-New-Outlook-Desktop-Add-in Update: Jul 11 2025, 1:37pm EDT: Our team has investigated reports of degraded performance and determined that the root cause is related to a known Microsoft issue impacting Outlook functionality. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding. JUly 11 2025, 1:23pm EDT: Please be advised that we are seeing issues with the Microsoft Login/Connection Error with New Outlook Add-in. Error: login.microsoftonline.com refused to connect. To note - our Add-In for OWA & Classic Outlook are working correctly. We've escalated the issue to our Engineering Team and we are investigating.| Apologies for any inconvenience caused. https://status.contactmonkey.com/incident/617455 Thu, 10 Jul 2025 15:04:00 -0000 https://status.contactmonkey.com/incident/617455#040eb38f7beb75f818bb3d9064b3df4753e520c5cb938d29dc4cc611d478b68f Please be advised that we are seeing issues with the ContactMonkey add-in not loading in Desktop and OWA. Our Engineers are preparing a fix and should be deployed shortly. Apologies for the inconvenience caused. Update: Our Engineers are deploying the fix, we expect this to be completed within the next hour. Update: Our Engineers have completed the deployment, the ContactMonkey add-in now loading in Desktop and OWA. Thank you for your patience, and apologies again for any inconvenience caused. https://status.contactmonkey.com/incident/604120 Thu, 19 Jun 2025 01:18:00 -0000 https://status.contactmonkey.com/incident/604120#e6e842a4e0b71dd9f6ee910cf6f3dffc96b17c9a689a74498aab53f98014a485 June 18th, 2025 9:18pm ET Update: We have implemented a fix to the Link issue and it has been deployed to production. The impact of the issue was limited to Buttons in emails rendered within Outlook 2016 and Outlook 2019 on Windows desktop resulting in the wrong links being assigned to each button. Please note that emails scheduled prior to June 16th and not yet sent should be Canceled and rescheduled in order to reset the links. Please reach out to our support team who can help you with this process. June 18th, 2025 4:25pm ET Update: Thank you for your continued patience as we work to resolve the issue affecting link positions in recent emails. Our Engineering team has identified the root cause of the problem. While we don’t have an exact timeline for a fix just yet, resolving this remains our top priority. We will share another update as soon as more information becomes available or when a fix has been implemented. We sincerely apologize for the disruption and appreciate your understanding. June 18th 2025 12:41pm ET Update: We are continuing our investigation. We do have a workaround you can find here: https://help.contactmonkey.com/hc/en-us/articles/37461159924365-Known-Issue-Links-Shifting-in-Outlook-Classic-on-Desktop-for-Windows 06/16/2025 05:12 pm We have identified an issue impacting the desktop view of emails containing multiple links. If your email contains multiple links, please send a tracked email to yourself to confirm the order of the links has not been shifted before sending the email to the intended recipients. Please note that mobile is working as intended. Our Engineering Team is actively working on a resolution. https://status.contactmonkey.com/incident/604120 Mon, 16 Jun 2025 21:12:00 -0000 https://status.contactmonkey.com/incident/604120#a67d62c8a5108d9595a270f8b937d876616f19c49f91ed22606b80dfd1082888 June 18th, 2025 4:25pm ET Update: Thank you for your continued patience as we work to resolve the issue affecting link positions in recent emails. Our Engineering team has identified the root cause of the problem. While we don’t have an exact timeline for a fix just yet, resolving this remains our top priority. We will share another update as soon as more information becomes available or when a fix has been implemented. We sincerely apologize for the disruption and appreciate your understanding. June 18th 2025 12:41pm ET Update: We are continuing our investigation. We do have a workaround you can find here: https://help.contactmonkey.com/hc/en-us/articles/37461159924365-Known-Issue-Links-Shifting-in-Outlook-Classic-on-Desktop-for-Windows 06/16/2025 05:12 pm We have identified an issue impacting the desktop view of emails containing multiple links. If your email contains multiple links, please send a tracked email to yourself to confirm the order of the links has not been shifted before sending the email to the intended recipients. Please note that mobile is working as intended. Our Engineering Team is actively working on a resolution. https://status.contactmonkey.com/incident/603938 Mon, 16 Jun 2025 14:04:00 -0000 https://status.contactmonkey.com/incident/603938#e857c07f5b8d733f8390126cc90a57e288d92d6e80256e2cb4add6601b5baddd 10:59 am ET - Our Engineers have resolved the issues in both US and CA regions. Apologoes for any inconvenience caused. 10:04 am ETOur Engineers have identified the issue and are working on deploying a resolution. It currently impacts customers who have either Graph or EWS utility accounts set up that have expired, and that have not sent a campaign in over 90 days. When navigating to any of the app.contactmonkey.com / .ca pages, you may encounter error: "Something went wrong" https://status.contactmonkey.com/incident/498459 Mon, 20 Jan 2025 02:42:00 -0000 https://status.contactmonkey.com/incident/498459#01f94251574b7e78bcfcf88696f15d09a7862c486e78c4d5984d5855247b4088 Our Engineering team has resolved the issue. Users can now authenticate using "Sign in with Microsoft". https://status.contactmonkey.com/incident/498459 Mon, 20 Jan 2025 02:32:00 -0000 https://status.contactmonkey.com/incident/498459#7a80ade5d6a9873e64f703a7eea5306dcbf4737550b51e0f5db027fec8691db5 We have identified the root cause of the issue and are working on a resolution. https://status.contactmonkey.com/incident/498459 Mon, 20 Jan 2025 00:38:00 -0000 https://status.contactmonkey.com/incident/498459#eb31ed15695dfdfa4df98cf4c856831641c32a93f78a6c9fd63edc9b7f125bb0 We have been made aware of authentication issues when using "Sign in with Microsoft" which have been reported by a subset of customers in our AU & EU regions. Our team is investigating. Customers in our US & CA regions are currently unaffected. https://status.contactmonkey.com/incident/467454 Mon, 25 Nov 2024 15:12:00 -0000 https://status.contactmonkey.com/incident/467454#9530143f80d7f3321dc0fa00b9aae278d5c0a985b71b3fc36dd290574d673b21 Microsoft has resolved their issues (well at least as it relates to Office 365). ContactMonkey systems are functioning as normal. https://status.contactmonkey.com/incident/398446 Tue, 16 Jul 2024 21:04:00 -0000 https://status.contactmonkey.com/incident/398446#b6e8ed2b38bab6795e5d318c3488ddfe72a41258c416a315a5ff5eadc58a25cb ContactMonkey Web Add-in version 4.2.0.3 is now live on AppSource. Automatic updates from Microsoft typically will take up to 12 hours from the time at which the latest version goes live in AppSource store. Prior to scheduling your next email send, confirm via your web add-in settings that your add-in has been updated to 4.2.0.3. https://status.contactmonkey.com/incident/398446 Tue, 16 Jul 2024 14:48:00 -0000 https://status.contactmonkey.com/incident/398446#0890a96e3b3d541bcd49f2d6a8c8c0c35777f18f83f33262593ea9cb5606b9d1 We are awaiting validation by Microsoft AppSource. An update will be provided once the latest version of the add-in has been published. https://status.contactmonkey.com/incident/398446 Mon, 15 Jul 2024 14:44:00 -0000 https://status.contactmonkey.com/incident/398446#125ccb4f3ccafe6ba99baeba82ec2e7c535ca8ed064196b618e6d01115f4d923 July 15th 10:44 EST: Our engineering team is currently investigating an issue whereby emails that are scheduled from the Office 365 Web Add-in are not respecting the "Scheduled at" time set by the user. July 15th 17:28 EST: Our Engineering team has isolated & resolved the issue. An updated version of our O365 Web Add-in has been submitted to Microsoft for approval. Estimated timeline for publication based on recent submissions: 24 -> 36 hours. https://status.contactmonkey.com/incident/383958 Thu, 13 Jun 2024 18:27:00 -0000 https://status.contactmonkey.com/incident/383958#098546dd5db2e264237db2a78d10ffa1ea07b9b886bc91b790a9b111c65b8dbc We are currently experiencing degraded performance with our Our "Send Test" feature. Our team is actively working on a resolution. As a workaround, to test your email, please use the "Send & Track" button, with your own email address set as the recipient. https://status.contactmonkey.com/incident/339957 Sat, 23 Mar 2024 14:30:00 +0000 https://status.contactmonkey.com/incident/339957#ceed263967f5a0eaf937c2c4f675f30ff76ad71fdce8cc3c08dd956ae617bacb Maintenance completed https://status.contactmonkey.com/incident/339957 Sat, 23 Mar 2024 13:00:00 -0000 https://status.contactmonkey.com/incident/339957#648f7f13fb2423cff432632ba2ee5ea11a49ed5b7c3cf33f4570e77d7fe4413d ContactMonkey is planning a partial outage for our Microsoft Teams integration on **Saturday, March 23, 2024, between 09:00 and 10:30 EDST**. This outage will only affect customers who have our Microsoft Teams integration enabled. Users will not see Microsoft Teams posts within the ContactMonkey interface during the outage. All other aspects of the Microsoft Teams integration will remain functional during this time. No other ContactMonkey services will be affected. We thank you for your understanding. [For more information, please visit our Help Center](https://help.contactmonkey.com/hc/en-us/articles/24941408195341). https://status.contactmonkey.com/incident/249452 Sat, 26 Aug 2023 12:25:48 +0000 https://status.contactmonkey.com/incident/249452#3d25fc75339836f9753478d3c729e6e5dd07b222429e3c7040bbdd66f4c2843e Maintenance completed https://status.contactmonkey.com/incident/249452 Sat, 26 Aug 2023 12:25:48 -0000 https://status.contactmonkey.com/incident/249452#8daaaed4c625e9cbc294bd4534a7ce2d58ce6f4e487e447fd6c06747c9406c82 On Saturday, August 26, 2023, we will perform scheduled maintenance on the ContactMonkey application. Our scheduled window is 4 hours, however we expect downtime to be less than 2 hours. During this time, you will be unable to access any ContactMonkey services. https://status.contactmonkey.com/incident/249452 Sat, 26 Aug 2023 12:00:00 -0000 https://status.contactmonkey.com/incident/249452#8daaaed4c625e9cbc294bd4534a7ce2d58ce6f4e487e447fd6c06747c9406c82 On Saturday, August 26, 2023, we will perform scheduled maintenance on the ContactMonkey application. Our scheduled window is 4 hours, however we expect downtime to be less than 2 hours. During this time, you will be unable to access any ContactMonkey services. https://status.contactmonkey.com/incident/248351 Sun, 20 Aug 2023 18:22:00 -0000 https://status.contactmonkey.com/incident/248351#91b8b58499435d57c8559a361c90ab1ee9065189705c58b2f17d0b1371af7c3c Our team is continuing to work through scheduled maintenance. This falls outside of our initially communicated maintenance window. Services may be down for a subset of users from 2:27PM EST. Services are scheduled to resume at 2:47pm EST. https://status.contactmonkey.com/incident/231631 Sun, 23 Jul 2023 14:00:00 +0000 https://status.contactmonkey.com/incident/231631#62ea258201058633e4fae5063c9ecdd1af66971a3d10ee8042cba15c849859fe Maintenance completed https://status.contactmonkey.com/incident/231631 Sun, 23 Jul 2023 12:00:00 -0000 https://status.contactmonkey.com/incident/231631#91727074dd001708c41eb035ca9120c764cee6a0570262010dc6814466410a46 ## During this time, you will be unable to: - Create new emails with our email builder - Preview thumbnails of your emails - Insert ContactMonkey emails into your Outlook or Gmail instances - Access pre-existing email content https://status.contactmonkey.com/incident/234463 Tue, 18 Jul 2023 17:13:00 -0000 https://status.contactmonkey.com/incident/234463#2924d054111844c3df8e4c7701ca8b8cbb763aaeedf23b39842a76a09079b152 We have identified that the issue was caused by a service outage in our AWS region. All services are now stable & operational. Our engineering team will continue to monitor. https://status.contactmonkey.com/incident/234463 Tue, 18 Jul 2023 17:11:00 -0000 https://status.contactmonkey.com/incident/234463#da9504b90af68449816119c59e702a1f1b518f68f3c2c61360c08d15c6339fd9 We are continuing to experience dashboard loading issues in our US region. Our EU region is unaffected. https://status.contactmonkey.com/incident/234463 Tue, 18 Jul 2023 16:48:00 -0000 https://status.contactmonkey.com/incident/234463#911d41b76f732bd271fc4086f3e765101349e9f1cc1da200bbd6d45d8a9b6ecc Our dashboard is currently unavailable for a percentage of our users. Our engineering team is investigating and we will provide an update shortly.