{"page":{"id":"01K9ZECGW0QVJEY4E5DHQPK593","name":"ContactMonkey","url":"https://status.contactmonkey.com/","updated_at":"2026-07-27T18:08:33Z"},"incidents":[{"id":"01KYJ3E576QQ8VPQRH2TFN9P4H","name":"Email Library: Search, Tag Filtering, and Pagination Degraded","status":"resolved","created_at":"2026-07-27T15:35:01Z","updated_at":"2026-07-27T18:08:33Z","resolved_at":"2026-07-27T18:08:33Z","impact":"minor","page_id":"01K9ZECGW0QVJEY4E5DHQPK593","incident_updates":[{"id":"01KYJC79R2Y67X2BXRFC258Y37","body":"**Status:** Resolved\n**Impact:** Degraded Performance (Partial)\n**Components:** Web App → Email Library / Templates\n\n**This issue is resolved.** Search, tag filtering, and pagination in the Emails tab are working normally again across all regions.\n\nIf you still see stale results, a **single hard refresh** (Cmd+Shift+R / Ctrl+Shift+R) will clear the cached page. If anything still looks off after that, contact our support team and we'll pick it up straight away.\n\nThank you again for your patience, and apologies fot any inconvenience caused.","created_at":"2026-07-27T18:08:33Z","display_at":"2026-07-27T18:08:33Z","incident_id":"01KYJ3E576QQ8VPQRH2TFN9P4H","status":"resolved","updated_at":"2026-07-27T18:08:33Z"},{"id":"01KYJ8XHAQ697N6Y0KAQKND54T","body":"**Status:** Identified\n**Impact:** Degraded Performance (Partial) — unchanged\n**Components:** Web App → Email Library / Templates\n\n**We've identified the cause and a fix is now deploying.**\n\nOur engineers have identified the cause of the issue and have a fix in place.\nWe will be deploying the fix shortly.\n\nThank you for your continued patience, and apologies for any inconvenience caused.","created_at":"2026-07-27T17:10:47Z","display_at":"2026-07-27T17:10:47Z","incident_id":"01KYJ3E576QQ8VPQRH2TFN9P4H","status":"identified","updated_at":"2026-07-27T17:10:47Z"},{"id":"01KYJ3E576HQH2PV7Y700YEBTV","body":"**Status:** Investigating\n**Impact:** Degraded Performance (Partial)\n**Components:** Web App → Email Library / Templates\n\nWe're investigating an issue affecting the **Emails tab** in ContactMonkey. Some customers are unable to **search the email library, filter templates by tag, or paginate past the first page** of results.\n**Your emails and templates are safe.** Nothing has been deleted — this is a retrieval and display issue only. Sending, tracking, and analytics are **unaffected**.\n**Workaround while we fix this:** if you know the name of the email you need, opening it directly from a recent link or a Dashboard/Analytics entry will still load it normally.\n\u003chttps://help.contactmonkey.com/hc/en-us/articles/47674195357453-Known-Issue-Email-Library-Search-Tag-Filtering-and-Pagination-Not-Returning-Results\u003e\n\nOur engineering team is actively investigating the root cause.\n","created_at":"2026-07-27T15:35:01Z","display_at":"2026-07-27T15:35:01Z","incident_id":"01KYJ3E576QQ8VPQRH2TFN9P4H","status":"investigating","updated_at":"2026-07-27T15:54:13Z"}]},{"id":"01KXNHAXGGJMQGAW9MFD3DZF6R","name":"All Regions: Email Template Editing and Content Duplication Issues","status":"resolved","created_at":"2026-07-16T13:19:56Z","updated_at":"2026-07-16T14:07:05Z","resolved_at":"2026-07-16T14:07:05Z","impact":"minor","page_id":"01K9ZECGW0QVJEY4E5DHQPK593","incident_updates":[{"id":"01KXNM1839TS7X25D1JNZJW4DX","body":"**Current Status:** Resolved\nWe are pleased to confirm that the issues affecting our Email Builder have been resolved.\n\nPlease re-enable Email Collaboration if it was disabled, and please refresh your browser.\nInstructions for Email Collaboration can be found here: \u003chttps://help.contactmonkey.com/hc/en-us/articles/360059437492-Using-the-Real-Time-Email-Collaboration-Feature#how-to-enable-or-disable-email-collaboration-admin-only\u003e\n\nThank you for your patience, and apologies again for any inconvenience caused.\n\n","created_at":"2026-07-16T14:07:05Z","display_at":"2026-07-16T14:07:05Z","incident_id":"01KXNHAXGGJMQGAW9MFD3DZF6R","status":"resolved","updated_at":"2026-07-16T14:07:05Z"},{"id":"01KXNHAXGGNJ92H90194JAPJWF","body":"**Summary of Issue**\nWe are currently investigating an issue while editing a newsletter, content blocks were being duplicated automatically after making changes, even when those sections were not modified.\n\n**What is happening:**\n• Content may also be appearing multiple times within the email.\n• Removing duplicated elements causes other unexpected duplications or layout changes.\n• Some content areas become uneditable after duplication occurs.\n• Some edits are not saved.\n• Deleted content may still remain.\n\n\n**Workaround:**\nTo prevent this behavior, please **turn off Email Collaboration temporarily** while working on your templates. This will allow you to edit and save your newsletters normally without unexpected duplications.\nDetails on how to disable email collaboration can be found here:\n\u003chttps://help.contactmonkey.com/hc/en-us/articles/360059437492-Using-the-Real-Time-Email-Collaboration-Feature#how-to-enable-or-disable-email-collaboration-admin-only\u003e \n\nOur engineering team is actively diagnosing the root cause to deploy a fix. We will provide the next update in **60 minutes** or as soon as new information becomes available.","created_at":"2026-07-16T13:19:56Z","display_at":"2026-07-16T13:19:56Z","incident_id":"01KXNHAXGGJMQGAW9MFD3DZF6R","status":"investigating","updated_at":"2026-07-16T13:19:56Z"}]},{"id":"01KTVGXM3BE31GWSYNVF9CAKMP","name":"US Region: O365 Addin Not Loading","status":"resolved","created_at":"2026-06-11T14:21:01Z","updated_at":"2026-06-11T15:43:11Z","resolved_at":"2026-06-11T15:43:11Z","impact":"major","page_id":"01K9ZECGW0QVJEY4E5DHQPK593","incident_updates":[{"id":"01KTVNM2296RGZ4PTJ1KCCZNE2","body":"**Current Status:** Resolved\n\nFollowing successful deployment and a period of close monitoring, we have confirmed The All Clear for the O365 Add-in issue in the US region. The loading issues have been fully resolved, and service has returned to normal levels.  Thanks again for your patience, and apologies again for the inconvenience caused.","created_at":"2026-06-11T15:43:11Z","display_at":"2026-06-11T15:43:11Z","incident_id":"01KTVGXM3BE31GWSYNVF9CAKMP","status":"resolved","updated_at":"2026-06-11T15:43:11Z"},{"id":"01KTVKYVXW9BEZARXP3ZWHS12E","body":"**Current Status:** Resolved\n\nThe deployment of the fix is complete, and the issue causing the O365 Add-in to get stuck loading has been fully resolved. Service has returned to normal levels for all impacted users in the US region. We are monitoring performance closely to ensure continued stability.  \n\nThank you very much for your patience. We sincerely apologize for the disruption and inconvenience caused. \n","created_at":"2026-06-11T15:14:08Z","display_at":"2026-06-11T15:14:08Z","incident_id":"01KTVGXM3BE31GWSYNVF9CAKMP","status":"monitoring","updated_at":"2026-06-11T15:14:08Z"},{"id":"01KTVJRJ6Q44GMAACPV3Y7T460","body":"**Current Status: Mitigating**\n\nOur engineering team has identified a resolution and is currently deploying a fix to address the issue causing the O365 Add-in to get stuck loading.  We expect to be up and running shortly.\nWe apologize for the continued disruption and inconvenience caused.\n\n ","created_at":"2026-06-11T14:53:13Z","display_at":"2026-06-11T14:53:13Z","incident_id":"01KTVGXM3BE31GWSYNVF9CAKMP","status":"identified","updated_at":"2026-06-11T14:53:13Z"},{"id":"01KTVGXM3BNX5MM9NATPMEGDZY","body":"**Current Status:** Investigating\n\nWe are currently investigating an issue where the O365 Add-in is stuck loading for users in the US region. Our engineering team is actively working on a fix to restore full functionality. We apologize for the disruption and will provide our next update in 30 minutes, or sooner if new information becomes available.","created_at":"2026-06-11T14:21:01Z","display_at":"2026-06-11T14:21:01Z","incident_id":"01KTVGXM3BE31GWSYNVF9CAKMP","status":"investigating","updated_at":"2026-06-11T14:21:01Z"}]},{"id":"01KQJD0DHTF1Q7CC2K2GHJT1M9","name":"Discrepancy involving Contact Lists","status":"resolved","created_at":"2026-05-01T18:32:23Z","updated_at":"2026-05-07T13:14:58Z","resolved_at":"2026-05-07T13:14:58Z","impact":"minor","page_id":"01K9ZECGW0QVJEY4E5DHQPK593","incident_updates":[{"id":"01KR197G4F1YEEJ89GMZVWTWT8","body":"We are pleased to confirm that the issue affecting s**ynced Contact Lists** has been fully resolved.\n\nOur engineering team has completed the global audit and backfill process for all affected organizations, including the final group in the US region. All contact counts are now displaying accurately.\n\nWe sincerely appreciate your patience and cooperation while we worked to resolve this. \nIf you notice any lingering discrepancies with your specific lists, please reach out to our Support team for immediate assistance. ","created_at":"2026-05-07T13:14:58Z","display_at":"2026-05-07T13:14:58Z","incident_id":"01KQJD0DHTF1Q7CC2K2GHJT1M9","status":"resolved","updated_at":"2026-05-07T13:14:58Z"},{"id":"01KQWYKJA71FMR5HQAAXTTYNY6","body":"We have backfilled recipient list data for all organizations that reported issues so far.\n\nOur engineering team has run a comprehensive audit to identify any remaining accounts that require a manual data backfill.\n\nTimeline: Due to the volume of data, a **small handful of organizations in the US region** are still being processed.\n\nWhat You Should Do\nWhile almost all active accounts are now restored, we still recommend clicking the \"Count Recipients\" button before sending a campaign to confirm your numbers are accurate.\n\nWe appreciate your continued patience as we finalize these repairs.","created_at":"2026-05-05T20:52:21Z","display_at":"2026-05-05T20:52:21Z","incident_id":"01KQJD0DHTF1Q7CC2K2GHJT1M9","status":"monitoring","updated_at":"2026-05-05T20:52:21Z"},{"id":"01KQJN9E7Q0J28HDPGA9RSD1T9","body":"Our ongoing investigation has revealed that the synchronization discrepancy originally identified with **Workday** may also be affecting other **List syncs**.\nWhile we work on a comprehensive fix, we are expanding our monitoring to include all integrated data sources to ensure data integrity across the platform.\n\nTo ensure your communications reach your entire audience, please perform the following check:\n\n1. Add your **Contact List**\n\n2. Click the **\"Count Recipients\"** button\n\n3. Verify that the resulting number matches what's shown in the Directory.\n\nIf the recipient count appears incorrect or lower than expected, please use one of the following methods instead:\n\n1. [Creating a new contact list from an existing CSV file](https://help.contactmonkey.com/hc/en-us/articles/45242719853709-List-Management-How-to-Create-a-Contact-List-from-a-CSV-File)\n\n2. [Direct CSV upload](https://help.contactmonkey.com/hc/en-us/articles/39826453294989)\n\n3. [Outlook distribution lists](https://help.contactmonkey.com/hc/en-us/articles/360049070432)\n\nPlease see our Help Center article for more here: https://help.contactmonkey.com/hc/en-us/articles/40715276706573-Known-Issue-Workday-Contact-Lists-Displaying-Incorrect-Recipient-Counts-and-Not-Sending-to-All-Recipients \n\nThank you for your continued patience.","created_at":"2026-05-01T20:57:08Z","display_at":"2026-05-01T20:57:08Z","incident_id":"01KQJD0DHTF1Q7CC2K2GHJT1M9","status":"identified","updated_at":"2026-05-01T20:57:08Z"},{"id":"01KQJGGENBZA4BNNBNWV6H2W5P","body":"Our Engineers are continuing their investigation of the underlying cause of the incorrect recipient counts.\n\nIn the meantime, a workaround can be found here:\nhttps://help.contactmonkey.com/hc/en-us/articles/40715276706573-Known-Issue-Workday-Contact-Lists-Displaying-Incorrect-Recipient-Counts-and-Not-Sending-to-All-Recipients ","created_at":"2026-05-01T19:33:35Z","display_at":"2026-05-01T19:33:35Z","incident_id":"01KQJD0DHTF1Q7CC2K2GHJT1M9","status":"investigating","updated_at":"2026-05-01T19:33:35Z"},{"id":"01KQJD0DHT1SM8XJQP143S00R1","body":"**Summary of Issue**\nWe are currently investigating a technical discrepancy involving **Contact Lists synced via Workday**. We have identified an issue where recipient counts are not calculating correctly.\n\n**What This Means for You**\nIf you are using a contact list integrated with Workday, the total number of recipients displayed may be inaccurate. Consequently, any campaigns sent to these specific lists **will not deliver to all intended recipients.**\n\n**Note:** Contact lists and integrations with other providers (e.g., CSV, Azure AD, HRIS API) remain unaffected at this time.\n\nWe apologize for the interruption to your workflow. \nWe have escalated the issue and our engineers are currently investigating, we will provide the next update as soon as possible.\nThank you.","created_at":"2026-05-01T18:32:23Z","display_at":"2026-05-01T18:32:23Z","incident_id":"01KQJD0DHTF1Q7CC2K2GHJT1M9","status":"investigating","updated_at":"2026-05-01T18:32:23Z"}]},{"id":"01KH4QPFX61QGR05PZ712BRHRT","name":" Current Status: Monitoring (Third-Party Issue)","status":"resolved","created_at":"2026-02-10T21:35:39Z","updated_at":"2026-03-12T18:17:36Z","resolved_at":"2026-02-11T00:00:46Z","impact":"minor","page_id":"01K9ZECGW0QVJEY4E5DHQPK593","incident_updates":[{"id":"01KH5006MCSE4DCGGXCWT8M2BZ","body":"**Current Status: Resolved**\n\nAWS has confirmed that the DNS resolution issues have been resolved. \nOur services have returned to normal performance levels for surveys and Microsoft Teams posts. \nPlease note that a minor backlog may cause slight delays when creating new configurations or propagating changes to existing settings. We are monitoring the platform to ensure continued stability.","created_at":"2026-02-11T00:00:46Z","display_at":"2026-02-11T00:00:46Z","incident_id":"01KH4QPFX61QGR05PZ712BRHRT","status":"resolved","updated_at":"2026-02-11T00:00:46Z"},{"id":"01KH4QPFX64GC4AV6XH3QYS5YW","body":"We are aware of an ongoing AWS DNS issue that is causing degraded performance for Surveys and Microsoft Teams across all regions.  \nOur team is monitoring the situation closely as the provider works toward a resolution.\nAWS Status can be found here: http://status.aws.amazon.com/ \n\n ","created_at":"2026-02-10T21:35:39Z","display_at":"2026-02-10T21:35:39Z","incident_id":"01KH4QPFX61QGR05PZ712BRHRT","status":"investigating","updated_at":"2026-02-10T21:35:39Z"}]},{"id":"01KFKR4AARABJVS3X6YPZS96VD","name":"Alert: Microsoft Email delivery issues affecting Outlook users","status":"resolved","created_at":"2026-01-22T21:00:25Z","updated_at":"2026-03-12T18:17:36Z","resolved_at":"2026-01-23T12:52:43Z","impact":"none","page_id":"01K9ZECGW0QVJEY4E5DHQPK593","incident_updates":[{"id":"01KFNEM0ZZKJZ9E4V5CW09S9SN","body":"**Status: Resolved**\n\nMicrosoft has confirmed that its affected infrastructure has returned to a healthy state and is operating as expected.  Should you continue to experience any residual delays, Microsoft recommends clearing your local DNS cache to expedite the update. \nOfficial Microsoft Status: \u003chttps://admin.cloud.microsoft/?#/servicehealth/:/alerts/MO1221364\u003e ","created_at":"2026-01-23T12:52:43Z","display_at":"2026-01-23T12:52:43Z","incident_id":"01KFKR4AARABJVS3X6YPZS96VD","status":"resolved","updated_at":"2026-01-23T12:52:43Z"},{"id":"01KFKR4AAR53F2X2XA8FJWDE66","body":"**Current Status: Monitoring (Third-Party Issue)**\nWe are aware of an ongoing Microsoft issue where users may experience delays or failures when sending and receiving emails through Outlook. This has been identified as a broad Microsoft service disruption \n(Issue ID: MO1221364).\nBecause this is a global Microsoft service issue, our internal systems remain fully functional, but your ability to send or receive mail via Outlook may be impacted. We are monitoring Microsoft’s progress closely and will provide further updates as they resolve the incident.\n\nOfficial Microsoft Status: \u003chttps://admin.cloud.microsoft/?#/servicehealth/:/alerts/MO1221364\u003e","created_at":"2026-01-22T21:00:25Z","display_at":"2026-01-22T21:00:25Z","incident_id":"01KFKR4AARABJVS3X6YPZS96VD","status":"monitoring","updated_at":"2026-01-22T21:00:25Z"}]},{"id":"01KEWMQWGRVDZDDAY2Z2WNW66J","name":"US Region: Log in with Microsoft in New Outlook's Add-in Only Redirects to Dashboard Homepage","status":"resolved","created_at":"2026-01-13T21:38:40Z","updated_at":"2026-03-12T18:17:36Z","resolved_at":"2026-01-14T14:16:50Z","impact":"minor","page_id":"01K9ZECGW0QVJEY4E5DHQPK593","incident_updates":[{"id":"01KEYDVJCYP3Z28T01739AZT7P","body":"**Status: Resolved** The issue affecting \"Log in with Microsoft\" for New Outlook users in the **US Region** is now fully resolved. After deploying a fix and monitoring the environment overnight, we have confirmed that the authentication flow has returned to normal levels. \n\nWe apologize for the inconvenience and appreciate your patience.","created_at":"2026-01-14T14:16:50Z","display_at":"2026-01-14T14:16:50Z","incident_id":"01KEWMQWGRVDZDDAY2Z2WNW66J","status":"resolved","updated_at":"2026-01-14T14:16:50Z"},{"id":"01KEWRBZC1PV3GVH077F1XZ0G8","body":"**Status - Monitoring:**  We have deployed a fix for the login redirection issue affecting US Region users in New Outlook. Initial testing indicates that the \"Log in with Microsoft\" flow is returning to normal.\n\nPlease attempt to log in via New Outlook and let us know if you continue to experience issues. \nWe will continue to closely monitor the service.","created_at":"2026-01-13T22:42:04Z","display_at":"2026-01-13T22:42:04Z","incident_id":"01KEWMQWGRVDZDDAY2Z2WNW66J","status":"monitoring","updated_at":"2026-01-13T22:42:04Z"},{"id":"01KEWQ6BAWHFY2X7JH99YG09T8","body":"**Status - Investigating:** Our investigation continues into the login redirection issue affecting **US Region** users in New Outlook. Our engineering team is working toward a resolution, which we anticipate will be ready for deployment tomorrow morning.\n\nPlease continue using the Classic Outlook client or Outlook Web Access (OWA) as a temporary workaround while we work on a fix.\nPlease refer to the following help article for step-by-step guidance: \u003chttps://help.contactmonkey.com/hc/en-us/articles/42650185880461-Known-Issue-Login-Issues-in-New-Outlook\u003e","created_at":"2026-01-13T22:21:31Z","display_at":"2026-01-13T22:21:31Z","incident_id":"01KEWMQWGRVDZDDAY2Z2WNW66J","status":"investigating","updated_at":"2026-01-13T22:21:31Z"},{"id":"01KEWMQWGRX15GX81XTESK3GAE","body":"**Status -  Investigating:**  We are investigating an issue affecting some users in the **US Region** attempting to log in via Microsoft in the \"New Outlook\" desktop application.\n\nAffected users are being redirected to the homepage instead of completing the authentication flow.\nWe recommend using the Classic Outlook client or Outlook Web Access (OWA) as a temporary workaround while we work on a fix.\nPlease refer to the following help article for step-by-step guidance: \u003chttps://help.contactmonkey.com/hc/en-us/articles/42650185880461-Known-Issue-Login-Issues-in-New-Outlook\u003e","created_at":"2026-01-13T21:38:40Z","display_at":"2026-01-13T21:38:40Z","incident_id":"01KEWMQWGRVDZDDAY2Z2WNW66J","status":"investigating","updated_at":"2026-01-13T21:38:40Z"}]},{"id":"01KEF2ZWCQ9NHZTPEQ7MBB8YQZ","name":"ContactMonkey Email Builder is not loading \u0026 Email Sends are slow","status":"resolved","created_at":"2026-01-08T15:18:20Z","updated_at":"2026-03-12T18:17:36Z","resolved_at":"2026-01-08T17:59:10Z","impact":"minor","page_id":"01K9ZECGW0QVJEY4E5DHQPK593","incident_updates":[{"id":"01KEFC6C7TREV320AC90EAKE18","body":"**Resolved:** The Email Builder issue has been fully resolved, and a fix has been successfully deployed. Users who were previously unable to access the Email Builder can now use it as expected.\n\nThe issue affecting Email Sends has been resolved, with a fix deployed. Please note that any emails that were previously stuck will need to be resent manually.\n\nWe appreciate your patience while our teams worked to resolve these issues.\n\n\n","created_at":"2026-01-08T17:59:10Z","display_at":"2026-01-08T17:59:10Z","incident_id":"01KEF2ZWCQ9NHZTPEQ7MBB8YQZ","status":"resolved","updated_at":"2026-01-08T17:59:10Z"},{"id":"01KEF5TXAZCSCB9ZJRWY3GHXKP","body":"**Update:** Our engineering team has identified the root cause of the Email Builder initialization issue.A temporary workaround has been established for affected users to bypass the issue while we continue to work towards a full resolution. Please refer to the following help article for step-by-step guidance:\n\u003chttps://help.contactmonkey.com/hc/en-us/articles/42514527525517-Known-Issue-Email-Builder-Failing-to-Initialize-and-Email-Sending-Failures\u003e\n\nOur engineers are continuing to investigate separate reports of email delivery delays and will share more information as it becomes available.","created_at":"2026-01-08T16:08:03Z","display_at":"2026-01-08T16:08:03Z","incident_id":"01KEF2ZWCQ9NHZTPEQ7MBB8YQZ","status":"identified","updated_at":"2026-01-08T16:08:03Z"},{"id":"01KEF2ZWCQ1JJBQMRFNG5QTB4H","body":"We are currently investigating two issues:\nEmail Builder is not loading for some users\nSome Email Campaigns may appear stalled and take longer than expected to send.\n\nOur Engineering team has been notified and is working to restore normal processing.\nWe will provide an update as soon as more information is available.\n\nThank you for your patience.","created_at":"2026-01-08T15:18:20Z","display_at":"2026-01-08T15:18:20Z","incident_id":"01KEF2ZWCQ9NHZTPEQ7MBB8YQZ","status":"investigating","updated_at":"2026-01-08T15:18:20Z"}]},{"id":"01KC9FZ52AT86V5HGFAA66RM36","name":"EU Region – Email Sending Delays","status":"resolved","created_at":"2025-12-12T14:38:18Z","updated_at":"2026-03-12T18:17:36Z","resolved_at":"2025-12-12T15:27:14Z","impact":"minor","page_id":"01K9ZECGW0QVJEY4E5DHQPK593","incident_updates":[{"id":"01KC9JRRW59W8CR316G4Y8S2TT","body":"Resolved:\nCampaign processing has returned to expected levels.\nWe are monitoring the system to ensure queues remain stable.\n\nWe apologize for the inconvenience and thank you for your patience.\n\n","created_at":"2025-12-12T15:27:14Z","display_at":"2025-12-12T15:27:14Z","incident_id":"01KC9FZ52AT86V5HGFAA66RM36","status":"resolved","updated_at":"2025-12-12T15:27:14Z"},{"id":"01KC9FZ52A4C838TXPZENY96TK","body":"We are currently investigating an issue causing delays for Outlook-based email campaigns in the EU region. Affected campaigns may appear stalled and take longer than expected to send.\nOur Engineering team is actively working to restore normal processing. \nWe will provide an update as soon as more information is available.\n\nThank you for your patience.\n","created_at":"2025-12-12T14:38:18Z","display_at":"2025-12-12T14:38:18Z","incident_id":"01KC9FZ52AT86V5HGFAA66RM36","status":"investigating","updated_at":"2025-12-12T14:38:18Z"}]}]}